|
|
 |
 |
|
|
 |
|
 |
|
|
Prices Continue to Come Down on Integrated Products
Friday February 03, 2012,
10:35 am ET
MILFORD CENTER, New York, Feb. 03 /Michael Johnson/ --
The way business connect to the digital universe is changing. More and more enterprises are
discovering the new broadband options made available to them through a series of cost cutting
measures by telecommunication providers. With the recent rush to consolidate, more and more
features are being crammed into the current service offerings, which continue to fall in price
bringing products like integrated T1 service into the price range of the vast majority of
small to medium-size businesses.
"Commercial telecommunication providers were never on my Christmas card list"
commented Jake Chang, a small business owner in Denver, Colorado. "Dealing with them
meant erroneous bills, long wait times when trying to reach customer service, and
taxes I could never understand. Now that we migrated to a dynamic integrated
T1, my phone lines and high speed internet are bundled into one line with super
reliability. Not to mention the fact that XO Communications, a CLEC, treats me
like they actually want my business - not like I'm a pain in the you-know-what."
When asked about his recent decision to replace his TDM channelized T1 with a
SIP-enabled dynamic T1, Robert Probst, small business owner in San Diego, explained
that "it was really an easy decision to make. My business was growing and I couldn't
afford the cost of more voice trunks. When I learned that it was possible to
have up to 16 voice lines, and a full data T1 of high speed Internet bandwidth,
all on the same line, for under $500 - I was sold. I ended up expanding the
telecom capability of my business, improving the quality of my Internet connection,
and saved money while doing it."
To see how customers are reacting to this new product, we interviewed a series of
small business owners in New York who are currently using the service. One such
individual shared with us his enthusiasm for the enhanced capabilities dynamic
service offers. "When I was first contacted about the dynamic integrated T1,
I was deeply skeptical of what I was hearing. Over the course of my brief
dealings with telephone companies, all I got was less service with more cost.
Now I am happy to say that I am getting more for less, which makes for one
very happy customer."
CLECs are continuing to find new and loyal customers in the small business space, but
for how long will this trend continue? Will the RBOCs ever be able to give them a fight
on a level playing field? Only the FCC knows that answer to that question - all we can
do is be thankful for the past 12 years of progress and hope we never return to the
pre-1996 era of Telecommunications.
The golden age of telecommunications may be upon us, based upon our research and
recent uptick in customer satisfaction. Although the industry has years of
bad blood to overcome, recent innovations such as the dynamically configuring
T1 line are proof that progress is indeed being made.
|
|
|
 |
|
 |
|
|
